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List of offered one-time services

GSDESK

GSDESK offers to organizations the following services billed as a one-time fee.

  • Start-up – service includes
    initial system configuration, 1 day of training and first data import – when you purchase GSDESK, this service is mandatory.
  • 1x Login
    User login who will be accessing the GSDESK system; it is necessary to purchase the number of logins based on the number of people who will be accessing the system.
  • Supplier login - active
    Valid for GSDESK Standard and Enterprise, it is an access of a supplier who will be entering the system and who will obtain an authorization to solve tickets on the supplier's side.
  • Supplier login - passive
    Valid for GSDESK Lite; it is an access of a supplier who will be entering the system and who will obtain an authorization to preview tickets on the supplier's side.
  • Description of processes and optimization
    This service offers description and proposal of process optimization within the organization and also proposal of certain procedures and methods allowing the organization to be managed more efficiently.
  • Training
    User system training.
  • Configuration
    Configuration and preparation of data based on essential information provided by the customer.
  • Data import
    Import of data into the system.
  • Preparation for ISO 20000
    Preparation for ISO 20000 certification including consultations.
  • Increase by 500 records
    Increase of GSDESK capacity by 500 records per month.
  • Unlimited record increase
    Increase of capacity to unlimited number of records per month.
  • Support (Consultation)
    Consulation and support for system administration, troubleshooting, VIP classification
  • Custom / Development
    Service used for modification and development of customer requirements in GSDESK.

All services may be ordered from the administration panel in the GSDESK system.